Shipping and returns

Scarpebarefoot.com uses its own warehouses as main stock for the products that are most in demand, and for some brands we receive a restock of missing numbers and models from the central warehouses every 20 days.
In the procedure for selecting the required number, a written message will communicate the availability of the product in this way:

DISPONIBILE: Spedito dall’Italia: the selected product is available in our warehouses and can be shipped.

Spedito dai magazzini europei: It means that the product will be shipped from the European general warehouses as it is not available at that time in Italy. The process requires a delivery period that can vary from 7/10 days. Delivery will still be guaranteed and in the event of problems the order will be refunded.

Disponibile in pre-order: These are those products that will arrive shortly and / or can only be reserved. Placing the order will be like making a reservation and you will be entitled to receive it with absolute priority as soon as they arrive.

Non disponibile: The product or number can no longer be ordered due to end of stock or production.

Shipments are made within the following working day from receipt of payment, using one of the agreed couriers, which may vary according to the delivery area.

FOR INTERNATIONAL SHIPPING
Once the package has been taken over by the courier, you will receive an email with the track and the estimated delivery date which can be from 5 to 10 working days dipends for the country

Use a delivery address where there is someone to pick up.
We cannot specify the delivery time or leave the package without a user’s signature upon delivery.
It is at the discretion of the courier of each area to call in case there is difficulty in delivery.
In case of failed delivery attempt, the courier should leave a coupon to confirm the passage with specified above if another delivery will be attempted, or if it is necessary to go and collect in person in the nearest sorting office.

IMPORTANT: If the package received is very damaged or open, still collect the package leaving the courier said “withdrawal with reserve”, this serves to certify on the spot, that the package on delivery was not intact and it will be easy for us to delegate responsibilities to the shipper in case of missing items or product damage.

FOR INTERNATIONAL SHIPPING

We can proceed with the exchange but with additional costs for the sole management of shipments

For change number request, the withdrawal and new shipment will be charged to the buyer.

We can calculate the precise costs only subsequently by evaluating the cheapest proposals of the affiliated couriers.

You can proceed independently with your own agreed courier. In the last case, the cost will be only for our new shipment the same cost you have already paid for the first shipment.

The products must be returned undamaged as they were invited or with their own box, labels, packaging supplied undamaged. They must not have been used. If this is not the case and the returned product is no longer salable, we will be forced not to authorize the return.
Wrap or place the product in a box so that it is not damaged by transport. If still available and not damaged. Seal the package well with a suitable and sturdy tape.

If we process for the return the procedure will be very simple; you will receive by email a document from an A4 sheet that you collect and deliver to the courier together with the day of collection. They will take care of attaching it to the package with a special envelope pocket. Usually the collection takes place the day after receipt of the document. It is important that there is someone at the pickup address.

The customer can decide to return the product at any time within 15 days of receipt of the same, by communicating to our competent offices, which will authorize the return and open the related file.
The return is charged to the customer for all international shipments except for returns for products with manufacturing problems. To be evaluated by our staff.

Returned products must be returned intact as they were sent, or with their own box, labels, packaging supplied not damaged. If this is not the case and the returned product is no longer salable for the reasons mentioned above or because it is used, we will be forced not to authorize the new shipment and keep the amount paid.
Wrap or place the product in a box to prevent it from being damaged during transport.
If still available and not damaged, you can use the same packaging as the order received. Seal the package well with a suitable and strong tape.
The return procedure will be very simple; you will receive by email a document to be printed on an A4 sheet that you will have to deliver to the courier, together with the package on the day of collection. They will take care of attaching it to the package with a special envelope pocket.
Usually the collection takes place the day after receipt of the document. It is important that there is someone at the pickup address.

In case of product return and request for a refund this will be authorized only after receipt of the same at our warehouses and all the return cost will be withheld for the sole management of shipping practices and any commissions withheld for the refund applied by the payment systems. electronic chosen.